Refund Policy
We're committed to your satisfaction and understand that sometimes things don't work out as planned. This policy outlines our refund process and what you can expect when requesting a refund.
Our Refund Commitment
At romexalvia, we believe in fair and transparent refund practices. We've designed our policy to be straightforward – no hidden clauses or complicated procedures that waste your time.
Whether you're dealing with a billing error, service issue, or simply changed your mind, we'll work with you to find the right solution. Our goal is to resolve refund requests quickly while maintaining the integrity of our business operations.
Full Refund Eligibility
- Request submitted within 14 days of payment
- No services have been delivered or accessed
- Account remains in good standing
- Original payment method is still active
- Service cancellation completed properly
Partial Refund Situations
- Request after 14 days but within 30 days
- Some services have been utilized
- Pro-rated refunds based on usage
- Administrative fees may apply
- Case-by-case evaluation required
Refund Process Steps
Submit Your Request
Contact our team via email or phone with your refund request. Include your account details, payment information, and reason for the refund. We'll acknowledge your request within one business day.
Review and Verification
Our team reviews your account history, payment records, and service usage. This typically takes 2-3 business days. We may contact you for additional information during this phase.
Decision and Processing
Once approved, we initiate the refund through your original payment method. Bank transfers take 3-5 business days, while credit card refunds appear within 5-10 business days depending on your financial institution.
Confirmation
You'll receive email confirmation when the refund is processed, including transaction details and expected timeline for funds to appear in your account.
Service Not Delivered
If we fail to deliver promised services within the agreed timeframe, you're eligible for a full refund regardless of the standard time limits. We'll also waive any administrative fees.
Technical Issues
When technical problems prevent you from accessing our services for more than 48 hours, we'll provide either a service credit or partial refund based on the duration of the outage.
Billing Errors
Incorrect charges, duplicate payments, or unauthorized billing will be refunded immediately upon verification. These refunds are processed within 24-48 hours of confirmation.
Subscription Cancellations
Monthly subscriptions cancelled before the next billing cycle receive no refund for the current period, but no future charges apply. Annual subscriptions may qualify for pro-rated refunds.
Payment Method & Processing Times
Refunds are processed through the original payment method whenever possible. Processing times vary based on your financial institution and payment type.
5-10 business days
3-5 business days
1-3 business days
1-2 business days
Need to Request a Refund?
Our customer service team is ready to help you through the refund process. We're committed to resolving your request fairly and efficiently.